C Surance claim

I have never experienced such a bad service in my life.

now it been a week waiting for C surance to give excess amount for my claim. i complaint before regarding this and someone from cell c promised to escalate the matter with C Surance management on the 29.01.2018 but till today nothing has happened. when you call Csurance you have to wait for 3 hours on the line and then they drop your call.

this is frustrating :e