c surance claim

<p>i had a sh*t day calling the c surance company for the claim i made on the 17th of April i went to cell c to claim my lost phone and i followed all the procedure and they told me to call the insurance on the 18th i did as they said. i called the C Surance on the 18th April and i spoke the lady called Lindiwe and she went with me through my papers and said i must call back on the 20th April i did so today called them at 08:00am and i spoke to a guy called ntando he said the matter is still under investigation and everything will be done at 13:00 i must all back this people it takes them 10 mintues to answer a call and i'm using my airtime so i called them back at 13:00 the person i sopke to was in a hurry to hang up my call he said they have asked cell c head office for phone record update so they haven't received it yet i asked him if the can send me an sms or email regarding the update of the claim he said they cant because they are experiencing high volume of calls. when they deduct my money every month the dont say they are experiencing high amounts of money that is why the deducted late they are the first people to take my money now they cant sort out the ****.</p>