C Surance Call Centre is Completely Useless!!

I did my cellphone claim on the 2 March 2015, during this process I have had to call them and find out simple things like my claim has been processed, please pay the excess which I do then silence then I have to call to find out when i get the phone. This is really been the worst insurance company I have ever had. With no one taking responsibility at the call center to even call me back and inform me why it is so delayed, or what is being done with my claim I have never received a call not even once. When asking to speak to Mangers several times I get given the person is out for lunch busy, or they will call you back and no one has. The Customer Care at *** is useless. I would NOT recommend as a person to use this insurance if your thinking of using it. I am currently still waiting for my claim to be done and it is 19 March 2015. <br> <br> Worest service ever I am currently looking for new insurance ASAP.