C SURANCE CALL CENTER DOESN'T ANSWER

Item: Cell C
Rating: 1
Author: Martinn R

<p>After 55 minutes and counting of waiting for someone to answer at the call center for C Surance a devission of Cell C who promotes the service for thier customers I still am waiting for that shortly that my call is suppose to be answered. I am disgusted by this service and would like all my payments to a service I have no control over to be payed back to me as what if this was an emergency and I wanted to claim but nobody answers.</p>

Helpful (0)

Replies (3)

Cell C's replyOfficial

31 Aug 2016, 07:11

Please be advised that CSurance have temporarily relocated their offices on the 29th August 2016, short- term delays may be expected as they are functioning with limited staff. We apologise for the inconvenience caused.

Please SMS 14770 and one of their agents will call you back, alternatively email **********

Regards

Cell C | PN

Cell C's reply31 Aug 2016, 07:11

Official

Please SMS 14770 and one of their agents will call you back, alternatively email **********

Regards

Cell C | PN

Martinn R's updateReviewer Update

31 Aug 2016, 08:02

I did sms and still nothing. I find this really unacceptable and still feel I deserve all my payments in return as their service is not being delievered

Martinn R's update31 Aug 2016, 08:02

Reviewer Update

I did sms and still nothing. I find this really unacceptable and still feel I deserve all my payments in return as their service is not being delievered

Cell C's replyOfficial

31 Aug 2016, 10:34

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Cell C's reply31 Aug 2016, 10:34

Official

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN