C-Surance by division of Holland insurence

I have a insurance claim which has not been processed since July 2022. Every time I call them they said docs is needed and when I provide it , they they have to say something else ,I called them only to find they need the same docs. My contract ended and i renew and I`m still paying for my Insurance a phone and a Laptop yet to receive from them they I've been quite. Dear Queen Please be advised that your claim will be referred to the underwriters for review. Once feedback is received, we will revert to you. Please do not hesitate to contact us should you require any further information. I don't know which information they want from because i gave them everything they asked for. i don't have a phone and Laptop it's not easy for me to work now all my work and documents are in that Laptop my phone all the office records are on that phone, what must i do now. why i must fight when i need a service at C-Surance as if i don't pay for their services, claim form was sent and police case no. everything including the Memo coa they wanted a memo explaining why i claimed so late. as if am a cruck. Kind Regards Lwazi Ticket ID: 927885 Subject: Ticket ID: 779441 Priority: Medium Status: Answered