C-Surance: A waste of money, time and frankly dishonest. Absolutely poor service!!!!!!

Having been a loyal customer to Cell C for years, I have never been this disappointed, frustrated and annoyed by a business. They only care about sales and nothing else. I upgraded my cellphone contract last year as the first one was ending in December 2019. All this was done over the phone so one can imagine the amount of details that could have been omitted. I opted to not insure the upgraded device but to my surprise upon my first payment insurance was added. It did not matter cause at the end of the day i figured it was in my best interest to have it covered. Over a month ago, my screen stopped working due the phone falling. I took my phone to clearwater mall to claim and ever since then it has been nothing but dead silence. The contract is still active however i do not have a phone as all the phones they could possibly lend to customers had been taken. The lady from the Cell C store called me asking for the IMEI number of the phone saying the insurance needed it which is odd cause they should have loaded it when i purchased it or upgraded the contract. The lady from the Cell C store tries to follow up with them however there has been no responses about my claim. Its almost 2 months now without a phone and these people could not be bothered. I find it mind boggling and utterly disgusting that one has to nag and beg for a service they pay for on a monthly basis as if I am being done a favour. This has to be the most vile type of service a person has ever received. I highly doubt i will ever have any form of agreement with Cell C again.