c surance

<p>i lost my phone a month ago and i communicated with c surance regarding it they sent me an email saying i have met all the requirement and i must pay an access fee of R250 i paid that money and went to cellc greenstone to submit the proof of payment the gentle man working their sent the proof to c surance on Saturday 13th of May and copied me on the email. when i got to work monday 15th of May i sent them an email again to make sure they got the first email i tried calling them but i got no luck of them answering the phone i was holding for 3 hours with no luck i re-sent an email Tuesday when i got to work still no luck of them responding to my emails i find it unfair as a client to get in between insurance and cellc i an lossing business because of that phone i am lossing job opportunities just because of the phone c surance doesnt seem to care about their customers i think i should take the matter further. i am paying for something i dont have and i dont think it is fair.</p>