1 reviews | Active since May 2015
C surance
<p>I have been trying for over a week to get hold of Csurance, but the phone just rings, after holding for 3 hours i gave up, the store refuses to help without a claim number and I cant get a claim number becuase none answeres the phone, if i call finrite directly, they trasnfer me to the same callcentre and none answers.</p> <p>now i have a broken phone and insurance that I pay for every month but cant claim!</p> <p> </p> <p>Pathetic service!!!</p>
Hi Duane
Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with CSurance to have this kind of behaviour rectified.
In the interim, we will get one of our consultants to contact you and assist.
Regards
Cell C | PN
Hi Duane
Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with CSurance to have this kind of behaviour rectified.
In the interim, we will get one of our consultants to contact you and assist.
Regards
Cell C | PN
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Good day, I recieved the forms, and have sent phone in through pmb store, got a call yesterdazy from repair centre, they asked me to follow up with insurance in 5 minutes, I have been trying since then to get through!! now who is going to compensate me for the hours i have spent on the phone on hold?! and how am i meant to follow up with them if they do not answer their phones!
I am getting very annoyed and have had to buy another phone in the meantime as it is my work phone! I am not impressed and am on the verge of taking legal action!
This needs to get sorted out today!
Good day, I recieved the forms, and have sent phone in through pmb store, got a call yesterdazy from repair centre, they asked me to follow up with insurance in 5 minutes, I have been trying since then to get through!! now who is going to compensate me for the hours i have spent on the phone on hold?! and how am i meant to follow up with them if they do not answer their phones!
I am getting very annoyed and have had to buy another phone in the meantime as it is my work phone! I am not impressed and am on the verge of taking legal action!
This needs to get sorted out today!
Hi Duane
You can email them using this email address ***. We have also requested one of our consultants to liaise with them and assist.
Regards
Cell C | PN
Hi Duane
You can email them using this email address ***. We have also requested one of our consultants to liaise with them and assist.
Regards
Cell C | PN
Please be advised that Maropeng has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Please be advised that Maropeng has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
I have been contacted, but not assisted, this matter is not resolved! I sent them the email they asked for, but have had no response and nor reply to my further emails. If this isn't resolved by the end of today, I will be taking legal action and I will cancel my contract with cellc! this is not the service I was promised!
I have been contacted, but not assisted, this matter is not resolved! I sent them the email they asked for, but have had no response and nor reply to my further emails. If this isn't resolved by the end of today, I will be taking legal action and I will cancel my contract with cellc! this is not the service I was promised!
Hi Duane
We have referred this matter to the relevant team for further assistance.
Regards
Cell C | PN
Hi Duane
We have referred this matter to the relevant team for further assistance.
Regards
Cell C | PN
Please forward the correct claims form as per the request for further assistance.
Regards
Cell C | PN
Please forward the correct claims form as per the request for further assistance.
Regards
Cell C | PN
you mean the forms i have already submitted to CellC, i now need to send again, so what, they can get lost again?! I am not wasting further time on this, get the forms from the person I gave them to, if I dont have my replacment tomorrow i am takingh the matter to my attorney.
I have wasted hours on this matter and on the phone!
you mean the forms i have already submitted to CellC, i now need to send again, so what, they can get lost again?! I am not wasting further time on this, get the forms from the person I gave them to, if I dont have my replacment tomorrow i am takingh the matter to my attorney.
I have wasted hours on this matter and on the phone!