RC
Royston C

1 reviews | Active since May 2011

25 Apr 2017, 14:18

C surance

<p>On the 11/04/2017 a few days ago i opted in for insurance on a p9 lite phone value R5000 insurance wanted R69 for R5000 some were dunno wo caused a real messup now just having two 30 minutes session on c surance line on contact number ********** just holding with no one in site. called back the cell c store who signed me up with said deal of R69 for R5000 insurance. so the consultant comes back i need to call them to cancell not a problem.,but who F@#$& up is this mine? when i selected R69 on the stupid form. Stike 4 cell c strike 4 who in the hell is gonna hlep me now as i am livid at the moment.</p>

0
Replies (4)
Cell C
Cell C's reply25 Apr 2017, 15:08
Official

Hi Royston

We apologise for the manner in which this matter was handled and for the inconvenience caused. This matter will be referred to our Csurance team for assistance and a solution will be provided.

Regards

Cell C | PN

Cell C
Cell C's reply26 Apr 2017, 07:55
Official

Skhumbuzo confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply28 Apr 2017, 14:57
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

RC
Royston C's update03 May 2017, 11:55
Reviewer Update

To Skhumbuzo from Cell C and Natasha Carr from Finrite .i just would like to say thank you for the service,it was excellent. I commend these two spartans they have gotten down to the nitty and gritty and fixed what needed to be fixed thank you guys. Please if anyone can hear keep these two people happy we need more if these type of people in customer service.