1 reviews | Active since Jul 2009
C surance
<p>I submitted my claim in January till today I still have not received my phone. I have submitted the claim forms twice, been told Cell C doesn't have proof that I have insurance with me, despite the monthly premiums. I have been asked to submit the statement and the subscribe agreement which I have done for more once but still no phone, I have been calling them at least four times in s week using my money and time. Now I have been told that they can't find my claim form and I must restart the whole process. All I want to know is whether they will reimburse me or not so I stop wasting my time. I have been a cell c customer for over 10 years and I feel so stupid to have wasted my money on such a company. After my current contracts they will never get my business. </p>
Hi Nokukhanya
We will ensure that this matter is sorted. One of our team members will liaise with C-surance and assist.
Regards
Cell C | PN
Hi Nokukhanya
We will ensure that this matter is sorted. One of our team members will liaise with C-surance and assist.
Regards
Cell C | PN
Please respond to Nelly's email for assistance.
Regards
Cell C | PN
Please respond to Nelly's email for assistance.
Regards
Cell C | PN
Hi
I responded to Nelly yesterday 24 April
Hi
I responded to Nelly yesterday 24 April
Nelly will be in touch with you.
Regards
Cell C | PN
Nelly will be in touch with you.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
After struggling for four months with this claim, thank you Hellopeter for helping me make some progress. I got an email from Csurance advising me that my claim had been approved and I had to pay an access which I paid and sent proof of payment and even got an email from Csurance acknowledging receipt of the access. I received the email on May 22 and I was told that more details were to follow on getting my handset, today it's June 23 and I haven't heard anything from Csurance/ Cell C. It unfair that I have been paying insurance premiums for six months now but still no handset, what am I insuring exactly? When am I receiving the handset?
After struggling for four months with this claim, thank you Hellopeter for helping me make some progress. I got an email from Csurance advising me that my claim had been approved and I had to pay an access which I paid and sent proof of payment and even got an email from Csurance acknowledging receipt of the access. I received the email on May 22 and I was told that more details were to follow on getting my handset, today it's June 23 and I haven't heard anything from Csurance/ Cell C. It unfair that I have been paying insurance premiums for six months now but still no handset, what am I insuring exactly? When am I receiving the handset?
A follow up request has been sent to CSurance and feedback will be provided.
Regards
Cell C | PN
A follow up request has been sent to CSurance and feedback will be provided.
Regards
Cell C | PN
Nobody has contacted me and I still have not received the handset. Please explain to me why are you still taking my money every month? Please return all the premiums I have paid this year, it's been 8 months and still no phone
Nobody has contacted me and I still have not received the handset. Please explain to me why are you still taking my money every month? Please return all the premiums I have paid this year, it's been 8 months and still no phone
Thank you for notifying us of the above.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good morning Nokukhanya
Kindly respond to Nelly's email for further assistance.
Regards
Cell C | PN
Good morning Nokukhanya
Kindly respond to Nelly's email for further assistance.
Regards
Cell C | PN
Hi
I did not receive an email from Nelly. All I got was a voice message saying "hi, you are speaking to Nelly, please note that that I'm unable to reach you in this number" she doesn't leave a number I can teach her on, or use alternative contact means if she can't reach me on my cellphone. Can you please reimburse me all the premiums I have paid for the past seven months. Please
i can't believe I have been with this network for all these years. I can't wait until all my contracts expire
Hi
I did not receive an email from Nelly. All I got was a voice message saying "hi, you are speaking to Nelly, please note that that I'm unable to reach you in this number" she doesn't leave a number I can teach her on, or use alternative contact means if she can't reach me on my cellphone. Can you please reimburse me all the premiums I have paid for the past seven months. Please
i can't believe I have been with this network for all these years. I can't wait until all my contracts expire
Good morning Nokukhanya
Nelly sent the email to your Gmail account at 14:31 PM on the 03/08/2017 where she advised that she could not reach you on the 079****089 number and requested for an alternative contact number.
Kindly provide us with an alternative contact number by posting a private reply.
Regards
Cell C | PN
Good morning Nokukhanya
Nelly sent the email to your Gmail account at 14:31 PM on the 03/08/2017 where she advised that she could not reach you on the 079****089 number and requested for an alternative contact number.
Kindly provide us with an alternative contact number by posting a private reply.
Regards
Cell C | PN