1 reviews | Active since Jan 2017

21 Apr 2017, 13:36

C-Surance

<p>I have extreme difficulty getting in touch and getting response from C-Surance.</p> <p>There call number can only be called from Cell C, and when I use my friends cell c phone (mine is lost, hence trying to get in touch with insurance) I get put on hold endlessly or until I get dropped. My multiple emails are receiving no response and I cannot get any further with the claim, even though its stated I have to do so within 24 hours. Absolutely shocking service provider and not the first time i have had issues. Once I get this sorted, I am cancelling the service for sure.</p>

0
Replies (4)
Cell C
Cell C's reply21 Apr 2017, 13:47
Official

Hi Chris

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

's update21 Apr 2017, 13:53
Reviewer Update

Its not that simple. I dont have my phone, thats the issue.

Needs to be on email then. Having it in writing is also preferable.

Cell C
Cell C's reply21 Apr 2017, 14:04
Official

We understand, do expect an email from one of our consultants.

Regards

Cell C | PN

Cell C
Cell C's reply25 Apr 2017, 11:23
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN