1 reviews | Active since Apr 2017

18 Apr 2017, 13:45

C surance

<p>I have been struggling to get in contact with c surance. I have sent called the call centre and i have held for long periods and no help. When i do get through the lines cuts regardless of which number i use after 10 minutes the line dies.</p> <p>When i got through which was ones i got an *********** call centre agent who did not even greet in a decent manner. </p> <p>I have a claim that i am trying to follow up on to see progress. Even when emailing documents there is no response to say if they have received what has been sent.</p> <p> </p> <p>This is really disappointing.</p>

0
Replies (3)
Cell C
Cell C's reply18 Apr 2017, 14:11
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply18 Apr 2017, 15:50
Official

Please be advised that Skhumbuzo has escalated this matter to Csurance for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply20 Apr 2017, 09:51
Official

Skhumbuzo has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN