PM
Phumlani M

1 reviews | Active since Sept 2015

20 Oct 2016, 15:20

C Surance

<p>I took a Huawei Mate S contract on the 17.10.2016 at Cell C east gate</p> <p> </p> <p>on 18.10.2016 i called C surance to insure my device. i was told that application has been completed. i will receive the SMS & EMAIL confirming that my device is insured but till today i have never received the confirmation. i call c surance ********** several times but no1 picked up my call.</p> <p> </p> <p>today i called again i spoke to katlego and she did not get any records on the system, i gave her my ID number and cellphone but she did not picked anything from your system.</p> <p> </p> <p>this is so poor and disgusting. i was gonna the be under the impression that my device is insured yet is not. </p>

0
Replies (3)
Cell C
Cell C's reply20 Oct 2016, 15:31
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply25 Oct 2016, 07:58
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

PM
Phumlani M's update25 Oct 2016, 15:32
Reviewer Update

Skhumbuzo is good, he knows his job.

keep it up