c-surance

I lost my phone on the 15th september and fill out the c-surance form by the 17th, i never heard anything from them untill today 01 October when i decided to go and ask at carlton branch. <br> <br> We called the c-surance and was told that i have filled the old form and i must fill the new one and wait for another 7 to 8 working days.<br> <br> To my suprise, this new form looks the same as the old one, poor service at its best.