C Surance ***

C Surance is pathetic to the highest level ever. I put in a claim for my lost cellphone, it was approved however they gave me a very high excess fee. It is the second time I am claiming for the same model and make phone(Samsung J Prime), on my first claim, my excess was R339.90. Now they charging me double the amount. And yes I know the excess goes up, when claiming for the second time in 12 months, but it still should not be double the amount I paid before. How does it come to R700 ? Really ? Unless the phone value goes up every year. When asking d lady I spoke to break down the amount for me, she claims I am using a totally different phone, and they are using that phones 'handset value' to claculate. I tell her I am using a J5 Prime, and she insists I am using a ZTE. Doesn't she see the claim forms, so how did the claim even get approved if they don't know what type of phone I am using ? I have sent an email explaining the whole story attaching documents as proof. I want someone who actually knows whats happening to answer me, I have sent 2 more emails after that requesting a response but nothing. Even the email they send to acknowledge and confirm they received the email, nothing. Now I am not sure whether they are just ignoring my damn emails or what.

There's always a problem with this company, cause even my first claim was a hassle.