SB
Sibapiwe B

1 reviews | Active since Aug 2014

24 May 2017, 16:31

c surance ***

<p>This stupid call centre might as well close down!!! Since Monday I have been trying to get hold of them to cancel insurance. I even took time to go the cell c stores and guess what they couldnt help me!! They are so eager to help you when you join and even remember your name. When you come back for asistance, they don't even recognise nor remember your name!!! I have been up and down trying to solve my problem with little help from cell c. I have been warned by I decided to give cell c a chance and hardly a month with them, I am drained!!!</p>

0
Replies (3)
Cell C
Cell C's reply25 May 2017, 07:24
Official

We sincerely apologise for the difficulty that you have encountered with regards to the above and we'll ensure that you are assisted.

One of our team members will liaise with C Surance and will ensure that this matter is sorted.

Regards

Cell C | PN

Cell C
Cell C's reply25 May 2017, 08:40
Official

Please be advised that Palesa has escalated this matter to Csurance for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply25 May 2017, 14:54
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN