ZG
Zodumo G

1 reviews | Active since May 2017

12 May 2017, 12:41

C SURANCE ***

<p>C sure</p> <p> </p> <p> </p> <p>c surance ********** 007</p> <p>I am not only disgusted but highly ****ed with the service you guys offer us as customers. The amount of *********** people working in the C Surance by Cell C is highly shocking. I made a claim on my iPhone 5s which was approved and I then paid for the excess as required on the 11 April 2017. The supplier was contacted and I was told delivery will take between 4 to 7 working days. Its now the 12 May 2017 and no delivery.I have been phoning and each time I get told that the supplier was not contactd and each cal center agent tells me they have placed a delivery order with the supplier and nothing happens after. Everytime I call each person tries to rectify the oversight but nothing happens.</p> <p>This is *******. Worse service ever from Cell C and CSure. What kind of ***** up operation are you guys running for this oversight to occur. I am angry!!!!! Wors thing now the call center number ********** 007 is not being picked up. I stay on the lline for longer than 40 minutes holding only for the agent to say hello and the call will then get dropped.</p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Cell C
Cell C's reply12 May 2017, 13:04
Official

Hi Zodumo


One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

ZG
Zodumo G's update17 May 2017, 15:23
Reviewer Update

Thank you to Lungile and Natasha for speedy feedback and assistance in resolving the problem

Cell C
Cell C's reply17 May 2017, 15:58
Official

Thank you for taking the time to compile the above and sharing your appreciation with us.

We'll forward your compliment to to Lungile and Natasha.

Regards

Cell C | PN