MM
Mahlodi M

1 reviews | Active since May 2017

16 May 2017, 13:27

C suranace (cell c)bad service

<p>I have put a claim for my tablet since 8 March 2017, been trying to follow up as to when i can get my tablet back but never succeeded, the service i got from the call centre has been very bad and the only thing i want now is to get my tablet back and cancel the deal i have with this insurance . Cant even get their physical address on the internet and i went to the store , the lady said she ddnt know either. They currently debting my monthly fee but they are not assisting when im in need of their service.im so dissapointed with their service, it s so bad .</p>

0
Replies (6)
Cell C
Cell C's reply16 May 2017, 13:57
Official

Hi Mahlodi

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply16 May 2017, 15:47
Official

Please be advised that Palesa has escalated this matter to Csurance for further assistance and feedback will be provided.

Regards
Cell C | PN

MM
Mahlodi M's update18 May 2017, 17:06
Reviewer Update

How long will I have to wait for this matter to be resolved, not just receiving feedback as l have been without this device from 08March 2017 yet monthly insurance premium still being debited.

informing me about the matter being escalated then keeping silent for 2 days does not really help me much.

Mahlodi

Cell C
Cell C's reply19 May 2017, 08:42
Official

Palesa confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply19 May 2017, 11:01
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

MM
Mahlodi M's update19 May 2017, 11:04
Reviewer Update

Yes, I have received a call from finrite representative and assured that i will receive the tablet next week.i will wait for that.