C suraInsurance claim

I am at my widths end with C surance, and their bad customer service. I lost my phones and went through the whole procedure, blocking the phone, went to police station, filled in claim form, and send it to Finrite. Calling them and hold on for a hour at a time, and get cut off and then have to call back and hold for another hour. I have been emailing them and after several mails Portia Nobhala responded and said they will update me soon on Thursday 11 Feb 2016 @ 2h50 i am still waiting evenafter numerous mails she still dont respond, but read my mail everytime! I just want to know how far the claim is , i need a replacement phone. PLEASE! If someone can just please communicate with me, that's all im asking..<br> <br> I will never recommend C surance to anyone, their service is very very bad!<br>