C insurance undue debiting !

<p>I had canceled my C insurance on 28 June 2016 at 14:03 pm.</p> <p>I was debited for the month of July (which the consultant explained that I had to be debited in lieu of giving a 30 day notice.)</p> <p>However I was also debited for the month of august! On the 26 of august I had contacted 140 for an explaination of my bill ,they had informed me that I was still paying for c insurance and that no cancellation was reflecting on their system.(so does this mean that I will continue paying for c insurance although I cancelled it? Where is this money going to?what auditing system does cellc implement? )</p> <p>I then called the c surance line to enquire of my cancellation the consultant unformed me that my insurance is reflected as cancelled(as per the c durance system)</p> <p> When I asked why I was still being debited for c surance if its reflecting as cancelled he responded by saying that he is not sure why.</p> <p>He further informed me that I should send an email of proof that I have been debited (for the month of august)to ********** (this was sent on 26 august 2016 - and I have still not received a response)!</p> <p>The consultant informed me that the debit for august 2016 will be refunded to my account. But if cell c does not respond to me how will I be refunded?</p> <p>I had also informed the consultant that acquiring bank statements of proof is going to cost additional time and money on my part which is unnecessary! He then informed me that I can send proof of my bill from cellc for the month of august- does cellc not have access to my billing information,that I have to go to excessive lengths to rectify an error on cellc's part which is going to inconvenience me further?!</p>