C insurance rude consultants

C Surance has one of the most rudest consultants ever! I made a claim beginning of October as my phone got ******. I was promised I'd wait 5 to 7 working days after making payment and I am still waiting for my phone to date! Last week I spoke to a guy who said even if I made a complaint it wouldn't make a difference. Today I spoke to a lady called Pearl who spoke to me like piece of trash with the most harshest tone cause I simply asked her a question that I wanted on answer to ( why promise 5_7 working days if it's not gonna be the case) I am tired of calling the insurance company to follow up on this claim. I am also tired of the rude consultants. You guys need to train your people on what customer service is. Should you wish you reach me ********** . I'm not happy with your service!!