C for yourself why you should NOT use Cell C unless you want Nightmare Support!

I've had a SmartData 10GB contract (offers 20G day/ 20G night)for about 2-3 months. I've lost 10GB of my data by the 4th of June. It is now the 22nd, no joy getting my data back (after it's confirmed on a recorded line by a Cell C Rep that there's a glitch on Cell C side).

I work from home, so losing data to a glitch is extremely problematic as I actually cannot afford to be without a data connection. I've received a call back from 1 agent during the last 2.5 weeks. I've been in touch with Sharlan Aiyer, Lebo Matlomade, Sipho (Supervisor), Vuyisile (from Retentions), Nako Ntjatje (Supervisor), Kohen (sales rep who tried to sell me something in the middle of this - albeit, not his fault), Shameal Ngwenya (said she can't help me), Dumiso Motsece (Supervisor CURRENTLY attending), Charlotte Ndlela (Supervisor of Data department that my case is being directed to.....

Oh, not to mention, on the 4th, I sent a mail to ********** and got an official mail back with an incident number and claim of a call-back within 48 hours... a week later, no call back, when I called in to find out, the incident number could not be found???

As you can see, 1 call back after calling back at 10+ times, and still, no one can help me. Kohen found out (on a recorded line) that I had NOT used the 10G data, as my account did not reflect that usage by the 4th of the moth (less than 1GB usage actually). Vuyisile was the only one who called me back, albeit, just to update me that "Nako" is "working on it" (Supervisor who has not spoken to me once, but dodges talking to me after I've asked to speak with him 3 times).

I have purchased a 3GB 30-day bundle to help me continue working because I've run out of my primary data -- I will obviously have to fight cell C to refund me for this considering the problem was a glitch on their side. Now I await someone to (1) give me back the 10G lost BEFORE MONTH END, (2) refund me the 3GB bundle - which cost R300, same as the SmartData 10GB package costs me monthly for 40G ?????, and (3) investigate the problem so I don't lost data by a glitch again?

FYI, I've been a customer of Cell C for more than 15 years. I expect better service, I am not just ready to leave, I'm ready to call a lawyer and make Cell C pay for *another* billboard with their name in the mud!!! This is not acceptable service.