C for service and honouring clients and even that is too generous

<p>A few weeks back I get a call from a telemarketer from Cell C wanting to offer me an extension of my contract and a mifi router. I agreed to the deal and that was the last I heard from Cell C. I phoned in again and was told that it could take a while and if I wanted to cancel I could write to them. I left it. A week ago someone else phoned me from Cell C. I enquired about my mifi router and they told me they cannot because that was an old deal. I told them I had already accepted the deal and this sales lady even confirmed that I had accepted the deal. Yet her and her supervisor did not see it right to honour their end of the deal. I wrote on the website and an email to the dept to cancel all my contracts with Cell C. Someone phones me on Sa****ay to inform me she got a blank email and asked me what was my problem. Today someone was able to read off the very same email and phoned me just to cancel the one contract and not the other because it is in Cell C interest to cancel only the one because it is a cheap deal whilst the other one is premium. My question is why can Cell C not honour their word in the first place? Surely as a loyal customer I deserve what I was promised?</p>