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Emile E

1 reviews | Active since Apr 2013

06 Sept 2018, 17:18

C-Fibre. We bill you when you dont even have it

So 13 May I decided to apply for C-Fibre and paid the fee online as requested.

Now today 6 September installation has not been done. Every time when I phone they tell me it is active but Nothing has been installed in my house (I believe I should know better as I live there)

To make matters worse I just received an email telling me that my account is now in arrears. I dont receive the statement and I also dont get fibre but I should pay??? How does that make sense

I spoke to Sabelo Dumisa from the debt department and he promised that someone will phone me.......Will see if that is going to happen (will probably wait longer for that)

0
Replies (11)
Cell C
Cell C's reply07 Sept 2018, 07:26
Official

Good morning Emile

The above has been noted and we apologize for this whole rigmarole. This is certainly not the level of service we envisage for our brand.

An efficient team member will contact you and render the required assistance.

Regards
Cell C | PN

EE
Emile E's update07 Sept 2018, 09:32
Reviewer Update
FYI they also didnt phone back yesterday as promised. This is really shocking. Have been a client since 2006 but that is going to change
Cell C
Cell C's reply07 Sept 2018, 11:42
Official

As per communication, Thabisile will follow up with Fibre and revert back with feedback.

Regards

Cell C | PN

EE
Emile E's update08 Sept 2018, 09:56
Reviewer Update
Any update or will nothing also happen here?
EE
Emile E's update08 Sept 2018, 10:31
Reviewer Update
I also want a reference number. I will take this mater up with ICASA if it is not resolved in 14 days
Cell C
Cell C's reply10 Sept 2018, 10:21
Official

Good morning Emile

A follow-up request has been sent and feedback will be provided.

Regards

Cell C | PN

EE
Emile E's update11 Sept 2018, 11:21
Reviewer Update
Really!?!Another day passed with now news or anything. This is really just pathetic
Cell C
Cell C's reply11 Sept 2018, 11:24
Official

As per communication, Thabisile will follow- up with Fibre and will revert back with feedback.

Regards

Cell C | PN

EE
Emile E's update11 Sept 2018, 11:25
Reviewer Update
And my account that was billed?
Cell C
Cell C's reply11 Sept 2018, 13:14
Official

Kindly note that the necessary funds will be prepared.

Regards

Cell C | PN

EE
Emile E's update11 Sept 2018, 14:07
Reviewer Update
You know what. Your accounts department JUST phoned me NOW (after your post) to inform me that my account for my fibre is in arrears and you will terminate my line if payment is not made. What is going on there?? Your first reply was that you will get a efficient member to handle this but for the life of me if that is your efficient people working.......... If you mess up my credit rating because of your incompetence I will become a full time anti CellC activist and will ensure to expose your ****py services to everybody who will listen. Get your act together