C Fibre to the home

Item: Cell C
Rating: 1
Author: Candice A

After posting on this site twice and your agents calling me and still being unable to resolve it, I post again letting you know I am still paying for a 20/10 line but only have 10/5. It has been this way for almost a year! I will now sought legal action. I want a refund for the difference over all these months and I want a new service provider that can actually locate the Openserv B-code that is needed to switch my line. This is pathetic. I am beyond frustrated.

Helpful (0)

Replies (3)

Cell C's replyOfficial

18 May 2018, 10:45

Good morning Candice

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C's reply18 May 2018, 10:45

Official

Good morning Candice

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Candice A's updateReviewer Update

22 May 2018, 10:47

My apologies, I was unavailable. Please ask her to call again today. Thanks Candice

Candice A's update22 May 2018, 10:47

Reviewer Update

My apologies, I was unavailable. Please ask her to call again today. Thanks Candice

Cell C's replyOfficial

22 May 2018, 11:38

Thabisile could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C's reply22 May 2018, 11:38

Official

Thabisile could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN