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Candice A

1 reviews | Active since Jan 2015

02 May 2018, 11:14

C Fibre to the home

I have had a Fibre to the home contract with C fibre since last year August. Its supposed to be a 20/10 mbps but I have 10/5mbps

I have been speaking to their call centre for months and its still not resolved. Openserv has confirmed and C Fibre has still not switched my line to what I am paying for.

0
Replies (4)
Cell C
Cell C's reply02 May 2018, 11:57
Official

Good morning Candice

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

CA
Candice A's update07 May 2018, 09:14
Reviewer Update
C Fibre has called me but they did not resolve and did not call me back either. My line remains 10/5 and I am paying for 20/10.
Cell C
Cell C's reply07 May 2018, 11:25
Official

Noted, we'll follow up and assist.

Regards

Cell C | PN

Cell C
Cell C's reply21 May 2018, 15:51
Official

Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN