C-Fibre Suspending my Service without any reason

Good Morning Thobani & C-Fibre team, I trust that this email finds you well. I am not merely going to accept an email advising that everything is resolved and sorted out. Attached is over 10 emails relating to C-Fibre advising me that my account has been suspended & then saying it is UnSuspended & so it goes on. I have been with Cell C Fibre since 2018 & since 2019 I have been paying my account manually until I recently moved. Thobani knows that I prefer to pay my account and have kept it in credit ever since I have been in managing it. The moment I agreed to the debit order and received my new account number everything has been going wrong. I can't request a statement reflecting my balance from ANY Department at Cell CThe links you provide in the emails don't workBeing able to receive any decent service has proven to be embarrassingThis is what I want to know:Why am I receiving so many emails in reference to my account that is conflicting? Why was no contact even made or attempted? What actually happened? Solution: Allow me to go back to manual payments & provide me with a contact email so POPs can be sent via email. Send me a statement as before so we have a record of what is happening. I look forward to hearing from you in due course. Kind RegardsKuchen Kannemeyer