C-Fibre support is useless!

I placed an order for Fibre on 07/08/2018 I received a phone call only on a week or so later to confirm my order and the support person I was speaking to told me that they will be in contact within the next couple of days to arrange shipping of my router and black box. No one contacted me after that for two weeks.

I send a mail to the support asking on my progress of my shipping and line activation, they only rep**** and said my line is still active with my previous provider and cannot be activated with them yet which is fine but they ignored my question on the shipping completely.

My line was released this past weekend by my previous provider and when I called the C-Fibre support this morning to activate my line they said that there has been no actions taken on my order yet and it has been more than 3 weeks already.

Fibre support is useless I have called the sales department who transferred me to the tech support who transferred me back sales AGAIN!