RS
Renier S
1 reviews | Active since Oct 2013
17 Sept 2020, 09:15
C Fibre Shocking Customer Service
Absolutely shocking how after a month of speaking to more than 15 different agents, they still don't understand my query. Managers listen to my voice recordings and confirm that I am correct in my dispute, but then this is somehow lost in communication to his cancellation department? On top of this, their agents send me text messages at 9pm asking for me to send them airtime so they can 'send me my code'? Stay away. I terminated my contract with them. They would debit me for the rest of my life if I dont phone in once a week to remind them that I terminated.
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Replies (2)
Cell C's replyOfficial
17 Sept 2020, 09:50Good day Renier
Thank you for writing to us.
We have received your review regarding the cancellation of your C-Fibre account. We will kindly appreciate an opportunity to look into your query and assist with resolving it.
Our team will be in touch with you.
^NZ
Thank you for writing to us.
We have received your review regarding the cancellation of your C-Fibre account. We will kindly appreciate an opportunity to look into your query and assist with resolving it.
Our team will be in touch with you.
^NZ
Cell C's reply17 Sept 2020, 09:50
Official
Good day Renier
Thank you for writing to us.
We have received your review regarding the cancellation of your C-Fibre account. We will kindly appreciate an opportunity to look into your query and assist with resolving it.
Our team will be in touch with you.
^NZ
Thank you for writing to us.
We have received your review regarding the cancellation of your C-Fibre account. We will kindly appreciate an opportunity to look into your query and assist with resolving it.
Our team will be in touch with you.
^NZ
RS
Renier S's updateReviewer Update
21 Sept 2020, 09:36Last week I spoke to Zama who sorted this out. She confirmed with thasveer that I will not be billed (18th september for reference if you want to listen to the call). They told me that I will receive an email from cancellations department indicating that I will not be debited. This morning I phone in after receiving an email hinting at me being debited. Now I am, once again, told that I will be debited. Cell C has to have one of the worst customer service centres i have ever seen.
RS
Renier S's update21 Sept 2020, 09:36
Reviewer Update
Last week I spoke to Zama who sorted this out. She confirmed with thasveer that I will not be billed (18th september for reference if you want to listen to the call). They told me that I will receive an email from cancellations department indicating that I will not be debited. This morning I phone in after receiving an email hinting at me being debited. Now I am, once again, told that I will be debited. Cell C has to have one of the worst customer service centres i have ever seen.