JH
Juan H

1 reviews | Active since Jul 2018

19 Jul 2018, 14:55

C Fibre Poor Support

Contacted Cell C Fibre support today on ********** . I am interested in a 50/5 line. The support person who attended to my call was arrogant, unfriendly, unhelpful and plain rude. I am interested in upgrading my existing package, but wanted to know if Cell C can match Vox fibre's offer on the Vumatel network. Vox offers exactly the same benefits (Unshaped, Uncapped and No FUP) for the same price that I am paying for a 20/20 line at Cell C, but for a 50/5 line. Clearly Cell C is ******** about competitor prices and worst of all has no interest in retaining their customers. Well done, Cell C. Let's see how that will work out for you!

0
Replies (2)
Cell C
Cell C's reply19 Jul 2018, 15:09
Official

Good afternoon Juan

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply20 Jul 2018, 13:32
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,