C-Fibre - Poor service and problem resolution

My Network has been down for 8 days and counting, The response and urgency to resolve my issue has been unbelievably underwhelming, Cell C, C-Fibre was recommended to me by a friend but i regret the day i took up the contract. They tell you they will contact you and resolve the issue but nothing is ever followed through with any sort of conviction. A few agents have attempted to help but the issue still hasnt been resolved, i was told it was escalated and my router could be an issue, but no one has bothered to make sure this issue is resolved, my debit orders still go off on time but i am still without network, Cell C just dont care at all. i really want to cancel this contract, its just not worth the frustration. Please only contact me if you are serious about sorting this issue, dont call me and waste my time.