C-Fibre: Paying for nothing

Good day

Following on from mylast post: https://www.hellopeter.com/cell-c/reviews/fibre-down-and-poor-support-service- ********** . MetroFibre came to check our fibre line at the back end of last week and responded that everything should be working and any issue we are experiencing lies with our ISP. This was after numerous back and forth with the Call Centre with no one taking accountability to try help me.

I haven't had any internet since 5 October 2018 (a month now!) and after calling the support centre again on Friday I was told a supervisor would be in contact with me. I still await their call?

Anyway I have cancelled my contract with C-Fibre in the meantime (simply due to a lack of service and willingness to help me fix the problem). The only problem is that my new ISP has informed me they can only take over the line once C-Fibre releases it (my contract termination date is 24 November 2018). That means I would have already paid for 2 months service and have received nothing in return which is completely unacceptable.

I have no idea what to do because every time I call for support I receive no help. Hence me reverting to this platform. Despite me cancelling the contract I would really appreciate any assistance in either fixing my internet or releasing my line earlier so that I can get another ISP in sooner to help me? You can understand my frustration in having already paid close to around R1300 for two months service and received nothing in return.