C Fibre pathetic service

Signed debit orders when signing up for C Fibre. Payed first month to get going. After the 3rd month I received a email from vumatel telling me my order is shelved. Not knowing what this mean I called them and was told that their records shows that I am with accelerate not C Fibre. I called Cell C and was told that my account was in areas. I never received any communication from them nor invoices. I checked and they never debited my account. They then told me that I was supposed to pay upfront every month dispite signing a debit orde form. Plus I requested invoices and it indecated on the invoice that my debit order is the last day of the month but they insisted that it's my fault. Also they charged me pro-rata for service before activation date. I made a payment and now they insist that I sign a new agreement with inflated rates as I cannot get the original rate that I signed up for. I escalated this and was told that the agent will escalate higher.. This was more than 2 weeks ago... Still NO further contact or resolution... C for yourself how pethetic the service is