C FIBRE PATHETIC-NO SERVICE FOR A WEEK-STILL OPEN

This has been 'escalated' to Desigan Moodley (Supervisor) and Keith Joseph (Manager) to look into and we were told that we would recieve feedback and calls from these people already , days ago! Whenever we ask to speak to these people or other managers or even their managers, no one is in the office to speak to. Seems only call centre operaters work and not management? We are told the same nonsense every time and we're sick of this pathetic service now!!! We never had this terrible service from iConnect!

Rehan has provided me with the same 'feedback' that everyone else in the call centre has for the past week when we called for a follow up. I have spoken to the Service Manager Je' Taime and she has told me the same information - that a technician has accepted the call an hour ago and will go to the exchange to see what the issue is. This is not new information as we're being told all of this on a daily basis and this is not resolved yet! This need to be escalated to Vumatel management and sorted out! PS: I'm now told that the supervisor is gone on leave and that Keith Joseph is in a meeting and will contact me when he's out of his meeting. When asking to speak to Keith's manager (as I no longer want to speak to KEith because he should have called us on Tuesday already), I'm told that that person is the CEO of Cell C and Je' Taime cannot give me those details. We are really frustrated and fedup with these lies, unwillingness to perform the job you are supposed to be doing and lack of commitment from Cell C Fibre!!