C-Fibre - Pathetic customer service.

C Fibre, the ****test service I ever received. Consultants are not trained well, they provide the wrong email address. I wanted to find out what my claw back fee will be and as well will it be possible to just change the fibre to the new address. 1 - They said send an email to request that. I done just to realize a few days later that they dont use this email address anymore. Finally recieved the right email address so requested it again. That was on the 6th Oct, still no feedback after ive called 6 times to ask them what is going on, they just simple say they send the request to the right people and marked it as highly important. But guess what??? Nothing happens, I spend R4000 pm on Cell C and this is the service I received. Ive already requested to cancel my fibre line with them, and im due for an upgrade Nov but definitly not going to go ahead with that. Will move to Vodacom or MTN, where you actually get reception and not sms's to say you have received a missed call.

Word of advice for Cell C, doesnt help you guys come in a bit cheaper than the rest of the service providers but your relationship with your customers are up to maggots. You see me as an exclusive customer, is that just to make me feel better. Or are you actuallygoing to do something about this.