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JO
Justin O

1 reviews | Active since May 2015

20 Jan 2018, 16:43

C-Fibre: Overcharged and waiting months for reimbur*****t

I have C-Fibre. I purchased a new property and arranged to have my fibre transferred from the old to new property in June 2017. This went smoothly. I was however charged for both properties for the following months. The double charging was eventually resolved by I am still waiting for the full reimbur*****t. I have been sending emails and very seldom get a response.

Can somebody please resolve this?

Regards

0
Replies (15)
Cell C
Cell C's reply22 Jan 2018, 07:32
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply31 Jan 2018, 09:36
Official

Danielle confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN

JO
Justin O's update31 Jan 2018, 20:57
Reviewer Update
That is correct, thank you. However, as far as I know, the issue is not yet resolved. Regards
Cell C
Cell C's reply01 Feb 2018, 09:16
Official

Noted.

Regards

Cell C | PN

JO
Justin O's update09 Feb 2018, 22:14
Reviewer Update
Good Morning I have still not heard back regarding my account recon. Could somebody please sort this out? Regards
Cell C
Cell C's reply12 Feb 2018, 08:34
Official

Good morning Justin

We will get someone to contact you and assist further with this matter.

Regards

Cell C | PN

JO
Justin O's update14 Feb 2018, 14:12
Reviewer Update
Still waiting for that assistance?
JO
Justin O's update21 Feb 2018, 09:14
Reviewer Update
Please note this matter has still to be resolved. Why is this proving to be so difficult?
Cell C
Cell C's reply21 Feb 2018, 10:36
Official

Good morning Justin

Do not despair, we'll ensure that this matter is sorted. As per the system, the refund has been done.

We apologize for the delay.

Regards

Cell C | PN

JO
Justin O's update01 Mar 2018, 13:58
Reviewer Update
Great. What is the figure and when will this reflect? I have just been debited for the current month as usual. Regards Justin
JO
Justin O's update06 Mar 2018, 12:42
Reviewer Update
Just Received my latest statement. No refund reflects. I dont know how else to explain this or how to actually get you to sort this out. Nobody seems capable of dealing with this issue?
JO
Justin O's update17 Mar 2018, 10:00
Reviewer Update
Good Day I am not sure how many more times I need to explain this issue or ask that somebody resolve it. I was overcharged for our Fibre line when I transferred the service from one property to another. A credit of R2547 was agreed to in October 2017 (Assisted by Lynthis Morrison and Paballo Mo***eng) . I received a payment of R795 and seemingly did not pay for October 2017. I should be paying R849pm for the fibre service. So effectively I received a credit of R1644. This does not equal the R2547 figure. Can somebody please explain what has happened to the missing R903? Every month since then I have been correctly billed R849. Regards Justin Otten
Cell C
Cell C's reply19 Mar 2018, 08:33
Official

Good morning Justin

We will get someone to contact you and provide clarity.

Regards

Cell C | PN

JO
Justin O's update05 May 2018, 09:40
Reviewer Update
THIS ISSUE HAS STILL NOT BEEN RESOLVED! How many more times must I explain this?
Cell C
Cell C's reply07 May 2018, 08:51
Official

Good morning Justin

We will get someone to contact you and assist further with this matter.

Regards

Cell C | PN