1 reviews | Active since Jun 2019
C-Fibre lack of service
We moved end May 2019 and made arrangements for C-Fibre to be moved to our new house. The CPE was installed and tested before end May. We were assured that switchover would be effective 1 June. Since then I have spent 1 - 2 hours per day trying to get the connection live. Each day I am assured that its been escalated and will be sorted out "some time today". In each case after providing the ticket number CF ********** 67385 I am asked for all the information that I have already provided (as well as information provided to me by C-Fibre themselves), asked to send emails, asked to contact Vumatel directly.... There is no sense of urgency and it is impossible to get hold of someone who can help. Stop hiding behind your call center or at least allow your call center operatives to escalate the issue to someone who can actually do something. Please help urgently
We have referred this matter to our Fibre team for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have referred this matter to our Fibre team for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Does it make sense that the only way I can get past your call center to speak to someone senior who can actually do something is via HelloPeter?
Does it make sense that the only way I can get past your call center to speak to someone senior who can actually do something is via HelloPeter?
On Saturday I called the C-Fiber call center and it turns out VUMA have not provisioned the line. So logged a call with VUMA and was told to wait another 24-48 hours.
Can someone please take ownership of the problem?
On Saturday I called the C-Fiber call center and it turns out VUMA have not provisioned the line. So logged a call with VUMA and was told to wait another 24-48 hours.
Can someone please take ownership of the problem?