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Eugene R

1 reviews | Active since Dec 2017

23 Sept 2018, 17:30

C fibre is a nightmare

Anyone out there thinking of getting c fibre, don't do it. They may be cheaper but you will only have endless lag. And try to cancel your service with them and they hold your fibre connection hostage. Endless waiting on the phone to talk to someone who promises that they will get a technician to call but this never happens. This has been going on since February. Think twice or more.

0
Replies (4)
Cell C
Cell C's reply25 Sept 2018, 14:13
Official

Good afternoon Eugene

It is disappointing to learn the above and certainly not the way to treat customers. Sincere apologies for the poor service.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply27 Sept 2018, 13:16
Official

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply27 Sept 2018, 13:18
Official

Maropeng has been in contact with you to follow up on this matter and you confirmed that C Fibre is busy handling the matter.

Regards

Cell C | PN

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Eugene R's update28 Jun 2023, 22:17
Reviewer Update
Lies. I finally managed to cancel my fibre with cell c after way too many calls and emails. This company is so *****. You lost a few customers for life. Very unprofessional.