C-FIBRE FRUSTRATIONS

My frustration with C-fibre. So a sales agent phoned me in August 2018 told me I get 3 months free internet, free installation and modem if I take a package 20mbps and up on a month to month basis contract. so I took the 20mbps the installation went quick with in a week everything was working. in January this year my fiance lost her job and I had to cut some costs. February my line was cut off and mid February a lady phoned me if i make payment the line will be reconnected immediately. on the 22 of February i made payment and the outstanding amount aswell, ever since then I've been struggling with support, sales and re-connection departments. I've been phoning them every day trying to get my line re-connected. every person i speak to gives me a different story and now all of a sudden I'm on 4mbps and a two year contract. how can the just change the contract and the mbps? I am so frustrated, it's been more then two weeks now and I still haven't gotten anywhere. I'm paying for something I'm not even getting and I want my money bac**** This company is absolutely useless the people don't give you time to talk, they are rude and gives you 0 customer service. I hope this will be taken further. I want my money back and I will NEVER do business with them again. I will also NOT recommend this company to any one.