C Fibre **********

To anyone who has a CFibre contract, I would suggest you check in on your contract. I signed up in August of 2019, and my account was only loaded onto their system in April 2020. According to one agent, this has happened to many (if not all?) accounts. I signed up for 599, and ended up paying more than R800 each month (I presume that I paid what the package was advertised as in April 2020). On July 31st, I phone their call centre to terminate OR move my line to my new address. The agent follows incorrect procedure. He told me I can move my line to new address. We would later learn that there is no C Fibre facilities at my new place. Had this agent not ill informed me, I would have been able to terminate my contract with the appropriate notice period. For the following month I spend my days arguing with agents, until a manager listens to the recording of the call on July 31st. Managers confirms that I was correct and that I will not be debited for September (I moved into my new place on September 1st and already have a new ISP). For about two weeks I am still told by agents that I will be debited. Then I need to once again get hold of the manager in question for him to once again confirm that I will not be debited. TO MY SURPRISE, THIS MORNING I WOKE UP TO A DEBIT. Additionally, my mother signed up the same time as me (I did it for her because she is not technologically inclined). As a result of this, they started using my email address for correspondence with her (statements etc). We tried rectifying this, but now we are at a point where they refuse to help both me or my mother for my mothers account - 'it is not your account'. My mother also signed up for 599, but has been paying the April 2019 fees. When she calls in to rectify this, they tell her that they can not help her because it is not her account.