JK
Johan K

1 reviews | Active since Jul 2011

21 Aug 2017, 12:38

C-Fibre false marketing to increase sales

C-Fibre website from Cell C allows you to search your area for Fibre coverage. On searching the C-Fibre site said I have fibre coverage, installation should be 7 days. Now more than a month later, still no installation. When contacting CellC, they said OpenServe does the installation i must wait for them to contact me. When you go to openServe website and check coverage, I have NO fibre coverage in my area. This is ********* business practice from CellC to get sales for stuff they cant deliver.

0
Replies (3)
Cell C
Cell C's reply21 Aug 2017, 12:57
Official

Thank you for bringing this matter to our attention.

One of our team members will follow-up on this matter and assist. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply22 Aug 2017, 08:30
Official

Please be advised that Derrick has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply24 Aug 2017, 10:45
Official

Derrick confirmed that he has contacted you and provided feedback regarding this matter.

Regards

Cell C | PN