C-Fibre down for three days ... and no end in sight ... and no service!

Greetings, My internet connectivity has been down since Monday morning 08:00. This is through C-Fibre. The fibre line is functioning perfectly and has been verified by Octotel. My internet connectivity is however non-existent. I have been phone, calling, emailing, posting on social media and sending direct messages. Nobody seems willing and/or able to help. Even my customer service representative is now answering my calls, responding to my emails or even what's app messages. He has just gone quiet. I moved to C-Fibre after being promised that my user experience would never be as bad as what I was experiencing with Telkom. Well not it is way worse than Telkom. While I had more connection drops I was never made to wait 3 days before my connection was restored. The longer this goes on the more I regret signing up with C-Fibre. To all prospective customers .... rather sign up with Cool Ideas where at least you'll get service!