C Fibre down

For almost a year we have had minimal problems with Cell C with regards to our Fibre. Since Monday, 15 April 2019 our router has red lights flashing and we have no internet connection. I called the call center. First Nomvulelo took me through the steps to reset and restart the router, we did it twice without success. She then said she will escalate it and someone will call me to assist. Tuesday i send an email to ********** with my complaint and they sent me a ticket number stating someone will call me. Tuesday afternooon again I called the call center and Bongani assisted me. He told me that Cell C staff are on strike and only back office can assist me so my only hope is to try the email address. AGAIN i sent a follow up email to ********** This morning i sent another email to ********** as well as support ********** as well as ********** with NO response. I then called Thandeka, a sales consultant who originally assisted us with our sighn-up (at 11am). She assured me she will call me back in 10 minutes to assist me. I followed up at 2pm with an email to her but still NO repsonse.

Cell C as a company wants to give me pages of terms and conditions but nowhere does it stipulate their promise and dedication to the customers, the reason they are still in business! No it is only threats if you want to cancel a contract but there is NO service and NO assistance. How do you expect me to pay a fee at the end of the month with NO internet and NO service from you, my service provider???

This is absolutely appalling and you should be asshamed of how you treat your loyal paying customers!