C-Fibre disconnection

I have been a loyal C-Fibre customer for a couple of years now. Always paid my account on time and I have been happy with the service provided.

That was up until yesterday. I received an email that my account is in arrears by R90.41 . So this means that my monthly fee went up with nobody notifying me, this irritated me a little. However, I paid the outstanding amount within a couple of hours of receipt of the email. Also note that the email stated that I will be cut off by the end of the month should I not pay this amount.

When I came home my internet was down. First I thought that there might be an outage somewhere likely linked to all the recent power cuts. After a while I phoned technical support and after about 15 minutes of trying to get to the root of my outage the operator realised that I was cut off due to the outstanding amount of R90.41. So I was basically cut off a couple of hours after receipt of the mail.

Now this is totally unacceptable to treat customers like this on a lot of different levels namely: 1. I was never informed of a price increase. 2. The email stated that I will be cut off at the end of the month should I fail to pay the R90.41. I paid the amount shortly after receipt of the mail and got cut off only after a couple of hours after receipt of the mail. 3. It is only R90.41!!!! Really!

I needed to share this so that existing Cell C customers can know how they will be treated.

I am very disappointed by this and subsequently I have cancelled my subscription.