C Fibre contract cancelled due to poor service - faulty router issued and never replaced - poor speed in area

It is with regret that I have to type this mail. The service delivery and support from Cell C Fibre is without a doubt the worst on the market. I have had non stop problems with my fibre internet since it was activated. I have logged calls with the C fibre support who have been unable to assist. I have been led to believe that my complaints have been escalated as critical and no technician has been sent to my property, nor have I received a follow up call or email as to whether the problem was resolved. Cell C issued a faulty router to me and as a result, I was without internet for an entire month. I still paid for the service as I was advised that my problem was escalated as critical and that a replacement router will be sent. To this day, no one has come to replace the faulty router. I have had to get an IT technician to come to my house to assist me with another router ( as the router originally issued to me by Cell C was faulty). This helped for a time. I also picked up that I get average speed of 28 – 32 on a 50/50 uncapped line in Wilropark.

I was without internet again from Monday 1 April. It is now Friday 05 April. I have been on calls with their support team for hours - who were not able to assist me once again. ISP – 75972: Logged on Wednesday 03 April. After attempting to find the problem by trying to connect different devices to the router in different ways, I was issued with a ticket number. 04 April: I called Vumatel to follow up on my ticket number and they informed me that the Cell C support consultant logged my complaint under the wrong area. I live in Wilropark, Roodepoort and the consultant logged the report under Basonia. Similar street name, but wrong suburb. My details and the address were right in front of her the entire time AND she performed multiple security checks. So how could she log a fault for a different area?

I run my business from home. I lose potential income when my internet is down. I am utterly disappointed with the atrocious service and lack of follow up. I have sent an email to request the immediate cancellation of my C fibre contract at the Wilro Park Property. I keep getting Mail delivery failure notifications - on the email addresses that the consultant has provided.