C Fibre (Cell C Fibre) relocation of address

Trying to relocate my fibre to our new house in the same suburb. New house already has the fibre connection. We logged a ticked with CFibre on 18 April 2019 to change the address on our account. After almost 2 weeks of continuous phone calls were were issued a new ticket number on 4 May. We have been told that we need to wait 30 days for the change to happen. When speaking to another call Centre agent we were told we have to wait 48 working hours - 6 days - before we will get a response. I have never dealt with such an *********** company. After being put through to supervisor after supervisor we have been told that the issue Has been escalated and we have still not been contacted by CFibre (Cell c Fibre) to resolve this issue.