C Fibre Bad Customer Service

Hi,

C Fibre - Account Number: ********** 81

I was a Iconnetct client and they moved the fibre over to Cell C. Iconnect now bill me for my IP phone line subscription and Cell C were meant to only bill me for the fibre service. However I am being double charger for the IP phone subscription. I was told by Jordi from Iconnect that I need to contact Cell C to get my refund for the months that I was double billed and for Cell C to adjust my monthly subscription to the correct amount.

Please can I urgent get my refund for all the IP subscription service that Cell C billed me for. This has been happening for a few month already and I require the a refund immediately.

Sent an email to ********** last week and have not received any feedback yet.

Spoke to Dumiso yesterday and he said the that Vivian the supervisor was not available and will call me back but he never did. Dumiso passed the information over the Lin who also said he will email or contact me but he never did. Pathetic service!!

Called today and spoke to Tabello and he said that Vivian will call me back again, so I said that I will wait on the line. Finally got to speak to him and he said that I should again submit all the documents to him. This is unacceptable. Now I'm awaiting feedback again.