C Fibre

My Fibre line was cut due to non payment as per Cell C, I advised them that my account was paid on for March and sent proof of payment to an email address that doesnt exist, then call back and spoke to Nadine which is the call centre manager who said she and her staff cant assist me because they dont deal with Fibre. The fibre Department is closed till Tuesday.

I called back the following day and was assisted by Bontsi at 9am who assure me that a Technician would call me back within 15 min. Past 1 i call back and was told by Phindile that the fibre department and technical has challenges and there is no one there. She then said she would transfer to her team leader who would be able to assist then get transfered back to the prepaid department and speak to Portia.

I have asked for my fibre to be cancelled and yet again no one is available to assist me.

I am a paying customer who pays every month and every month i have issues where my line gets cut so i call in every month for the same thing.

Now im sitting with Fibre which i have no use for and affects my entire saftey at home but Cell C is having Challenges and no one knows when they will sort it out.Portia advised that Paballo Mosoeu from Cfibre will call me