C Fibre

I am greatly disappointed in the service, or rather lack there of, i have received from Cell C through out this experience.

I phoned Cell C on your customer care number on Friday 25 Aug 2017 where i was put through to sales, where the guy on the phone helped with purchasing C fibre. Immediately R850.00 was debited from my account and he continued to explain that I would get a confirmation email and my rooter would be delivered 2-3 working days. He then continued to explain that its as simple as plugging it in and it would work.

No confirmation email was sent with any details.

Tuesday 29 August 2017 I got a message saying that RAM couriers will be delivering the parcel. I then get a call from RAM saying they are at my house. I ask them to wait as I am on my way. I get home within 5 mins from the call just to find that they had not waited as I asked. I had to then call Cell C to get them to ask the drivers to come back. Which an hour later they did. They then delivered the package and left.

Wednesday 30 August 2017, I had troubles setting up the rooter, as it wasn't recognizing the Cell C or any other sim cards (it wasn't connecting to fibre or a LTE connection), so i phoned tech support where the technician was rude, but then proceeded to tell me that the rooter was faulty and it needs replacing. I rush off to Cell C Cresta at 5pm. Get there at 5:10 with everything (from the rooter to the sim to my laptop which I used), only for them to tell me they cannot help me as it wasn't purchased in store. I then phoned customer care again who then told me to phone in morning again.

Thursday 31 August 2017, I phone in again and they told me the device will be collected within 2-3 working days for tech to test it and they will then replace the rooter. The rooter still hasn't been collected as promised.

Friday 1 September 2017, i phone in again asking regarding the rooter and what I paid for as I wasn't paying R850 for a LTE rooter and or package as no one came to do the fibre connection into my home.

I then sent the email below requiring about the installations Cell C was suppose to have done.

Its now been two weeks since I paid with no fibre and a broken rooter. Not Vumatel, nor Cell C has phoned to set this up.