C-Fiber support is a jokr

Item: Cell C
Rating: 1
Author: Jasen R

C-Fiber support is a joke. Replaced a router and needed to get the login details for my account, 48 hour turn over time for login details. Oh but they can add "priority" to it to maybe be 24 hours. Please, in this day and age, it should take a couple minutes max to get these things.

I will be looking for a new provider with a real support team, not this joke of a circus.

I advise anyone to stay clear

Helpful (0)

Replies (4)

Cell C's replyOfficial

01 Oct 2018, 07:55

Good morning Jasen

We apologize for the poor service and inconvenience caused. Kindly post a private reply with your contact number.

Regards

Cell C | PN

Cell C's reply01 Oct 2018, 07:55

Official

Good morning Jasen

We apologize for the poor service and inconvenience caused. Kindly post a private reply with your contact number.

Regards

Cell C | PN

Cell C's replyOfficial

02 Oct 2018, 10:23

As per communication with Thabisile, she will follow up with C Fibre and revert back.

Regards

Cell C | PN

Cell C's reply02 Oct 2018, 10:23

Official

As per communication with Thabisile, she will follow up with C Fibre and revert back.

Regards

Cell C | PN

Cell C's replyOfficial

03 Oct 2018, 14:48

As per feedback, C Fibre sent you an email and you will be setting up the router this evening.

Regards

Cell C | PN

Cell C's reply03 Oct 2018, 14:48

Official

As per feedback, C Fibre sent you an email and you will be setting up the router this evening.

Regards

Cell C | PN

Cell C's replyOfficial

03 Oct 2018, 14:49

As per feedback, C Fibre sent you an email and you will be setting up the router this evening.

Regards

Cell C | PN

Cell C's reply03 Oct 2018, 14:49

Official

As per feedback, C Fibre sent you an email and you will be setting up the router this evening.

Regards

Cell C | PN